Conditions of Carriage for Passengers and Baggage
These Conditions of Carriage govern the relationship between you as a Passenger and us as the Carrier regarding your Carriage on an aircraft operated by us or pursuant to a Ticket on which our Airline Designator Code appears for that flight or flight segment.
Your rights and duties towards us and vice versa in this matter are outlined in these Conditions of Carriage. We advise you to read the Conditions of Carriage carefully as they, among other things, set out various limitations on you, for instance concerning our limits of liability towards you in case of Damage and Delay affecting you and/or your Baggage. If our limits of liability are not satisfactory in relation to your needs, we advise you to obtain personal travel insurance.
These Conditions of Carriage may be amended without prior notice. The version in effect at any given time is the one most recently published, and this can be downloaded from our web site at any time.
Last update: 11 March 2019
Article 1: What particular expressions mean in these conditions
As you read these conditions, please note that:
"We", "Our", "Ourselves" and "Us" means Widerøe’s Flyveselskap AS.
"You", "Your" and "Yourself" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a ticket. (See also definition of "Passenger").
”AGREED STOPPING PLACES” means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.
”AIRLINE DESIGNATOR CODE” means the twocharacters or three letters which
identify particular air carriers.
”AUTHORISED AGENT” means a passenger sales agent who has been appointed by us to represent us in the sale of air transportation on our services.
”BAGGAGE” means your personal property accompanying you in connection with your travel. Unless otherwise specified, it consists of both your Checked and Cabin Baggage.
”BAGGAGE CHECK” means the portion of the Ticket which relates to the carriage of your Checked Baggage.
”BAGGAGE IDENTIFICATION TAG” means a confirmed receipt issued solely for identification of Checked Baggage.
”CARRIAGE” means Carriage of Passengers and Baggage by air.
”CARRIER” means an air carrier whose Airline Designator Code appears on your Ticket or on a Conjunction Ticket.
”CHECKED BAGGAGE” means Baggage of which we take custody and for which we have issued a Baggage Check.
"CHECK IN DEADLINE" means the time limit for the specific airport specified by the airline by which you must have completed checkin formalities and if applicable received your boarding pass.
”CODE SHARING” means the operation by one Carrier of flights for which seats are offered by another Carrier using its own Airline Designator Code alone or jointly with the operating Carrier’s Airline Designator Code.
”CONJUNCTION TICKET” means a Ticket issued to you with relation to another
Ticket, which together constitute a single contract of Carriage.
”CONVENTION” means whichever of the following instruments are applicable:
the Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw on 12 October 1929;
the Warsaw Convention as amended at The Hague on 28 September 1955;
the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975);
the Warsaw Convention as amended at the Hague and by Additional Protocol No. 2 of Montreal (1975);
the Warsaw Convention as amended at the Hague and by Additional Protocol No. 4 of Montreal (1975);
the Guadalajara supplementary Convention (1961) (Guadalajara);
the Convention for the Unification of Certain Rules for International Carriage by
Air, signed at Montreal on 28 May 1999 .
”COUPON” means both a paper Flight Coupon and an Electronic Coupon, each of which entitle the named passenger to travel on the particular flight identified on it.
”DAMAGE” includes death, wounding, or bodily injury to a Passenger, loss, partial loss, theft or other Damage arising out of or in connection with Carriage performed by us.
”DAYS” means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.
”ELECTRONIC COUPON” means an electronic flight coupon or other value document held in our database.
”ELECTRONIC TICKET” means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons, and, if applicable, a boarding document.
"Extraordinary Circumstances" means situations where an event could not have been avoided even if all reasonable measures had been taken. Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings, strikes that affect the operation of an operating air carrier or where the impact of an air traffic management decision in relation to a particular aircraft on a particular day gives rise to a long delay or the cancellation of one or more flights by that aircraft."
”FLIGHT COUPON” means that portion of the Ticket that bears the notation ”good for passage”, or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular flights on which you are entitled to be carried.
”FORCE MAJEURE” means extremely unusual and totally unforeseeable circumstances beyond your and/or our control, the consequences of which could not have been avoided even if all due care had been exercised.
”IMMEDIATE FAMILY” means your spouse or person with whom you cohabit, parents, children, sisters and brothers, grandparents, grandchildren, father, mother, brothers, sisters, sons and daughters in law.
”ITINERARY/RECEIPT” means a document or documents we issue to Passengers which contain the Passenger’s name, flight information and notices.
"NOTICE OF CONTRACT TERMS INCORPORATED BY REFERENCE" means those
statements contained in or delivered with your Ticket or Itinerary/Receipt, identified as such and which incorporate by reference these Conditions of Carriage and notices.
”PASSENGER” means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket.
”PASSENGER COUPON” or ”PASSENGER RECEIPT” means that portion of your
Ticket issued by us or on our behalf, which is so marked and which ultimately is to be retained by you.
”SDR” means a Special Drawing Right as defined by the International Monetary Fund. Information about the current rate of a Special Drawing Right may be found in daily newspapers or at bank offices.
”STOPOVER” means a scheduled stop on your journey, at a point between the place of departure and the place of destination for a minimum period of 24 hours.
”TARIFF” means the published fares, charges and/or related Conditions of Carriage of an airline filed, where required, with the appropriate authorities.
”TICKET” means either the document entitled ”Passenger Ticket and Baggage Check” or the Electronic Ticket, in each case issued by us, or on our behalf, and includes the Notice of Contract Terms incorporated by Reference, other Notices and Coupons. ”CABIN BAGGAGE” means any of your Baggage other than Checked Baggage.
Article 2: Applicability
Except as provided in Articles 2.2, 2.4, 2.5 and 3.1.2, our Conditions of Carriage apply only on flights, or flight segments operated by us and/or where our name or Airline Designator Code is indicated in the carrier box of the Ticket for that flight or flight segment.
These conditions do not apply to Carriage by air if such Carriage is part of a travel arrangement as defined in Council Directive (90/314/EEC) of 13 June 1990 on package travel, package holidays and package tours.
2.2 Charter operations
If Carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise in the charter agreement or the Ticket.
2.3 Code shares
On some services we have arrangements with other carriers known as "Code Shares". This means that even if you have a reservation with us and hold a ticket where our name or Airline Designator Code is indicated as the Carrier, another Carrier may operate the aircraft. If such arrangements apply, we or our Authorised Agents will advise you of the Carrier operating the aircraft at the time you make a reservation. Your contract party is the marketing Carrier, i.e. the Carrier who's Airline Designator Code appears on the Flight Coupon or routing slip next to the flight number.
2.4 Overriding law
These Conditions of Carriage are applicable unless they are inconsistent with our tariffs or applicable law that cannot be waived by agreement of the parties in which event such Tariffs or laws shall prevail.
If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.
2.5 Conditions prevail over regulations
Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations we may have dealing with particular subjects, these Conditions of Carriage shall prevail.
Article 3: Tickets
3.1 General provisions
3.1.1 The Ticket constitutes conclusive evidence of the Contract of Carriage between us and the Passenger named in the Ticket. We will provide Carriage only to the Passenger named in the Ticket, and you may be required to produce appropriate identification.
3.1.2 A Ticket bought for personal use, i.e. for purposes outside trade, business or profession is transferable in its entirety (but not in part), provided;
- that you contact us with a request for transfer of your Ticket at least 24 hours before the scheduled departure time shown on the first flight coupon of your Ticket;
- that we are the operating carrier of all the flights or flight segments in the Ticket, and
- that the person to whom the Ticket is to be transferred satisfies and complies with all the conditions applying to the original Ticket.
Upon your surrender of your Ticket to us, we will issue a new Ticket in the name of the person to whom the Ticket is to be transferred. The new Ticket will be subject to the same terms and conditions as those of the replaced Ticket. You will be charged an administration fee for the transfer of the Ticket.
Except as provided above, a Ticket is not transferable.
3.1.3 Some Tickets are sold at discounted fares which may be partially or completely nonrefundable. You should choose the fare best suited to your needs. You may also wish to ensure that you have appropriate insurance to cover instances where you have to cancel your Ticket.
3.1.4(a) If you have aTicket, as described in Article 3.1.3 above, and you are prevented from travelling due to Force Majeure, provided that you promptly advise us and furnish evidence of such Force Majeure, we will at our discretion either make a refund within a reasonable time or provide you with a credit of the nonrefundable amount of the fare for future travel with us, in both circumstances subject to deduction of an administration fee.
3.1.4(b) If you have a Ticket, as described in Article 3.1.3 above, and you are delayed for your scheduled flight due to Force Majeure, provided that you promptly advise us and furnish evidence of such Force Majeure, we will carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge.
3.1.5 The Ticket is and remains at all times the property of the Issuing Carrier.
3.1.6 Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you shall not be entitled to be carried if the Ticket presented is mutilated or has been altered otherwise than by us or our Authorised Agent. In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name.
3.1.7(a) In case of loss or mutilation of a Ticket (or part of it) as described in Article 3.1.3 above, if we have issued the said Ticket, we will, upon your request, replace such Ticket (or part of it) by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued. You will be liable to reimburse us for any costs and losses, up to the value of the original Ticket, which are necessarily and reasonably incurred by us or another Carrier for misuse of the original Ticket. We will not claim reimbursement from you for any such losses, which result from our own negligence. We will charge an administration fee for this service, unless the loss or mutilation was due to negligence on our side or from one of our Authorised Agents.
3.1.7(b) In case of loss or mutilation of a Ticket that is fully refundable, we may require you to pay the full Ticket price for a new Ticket, subject to refund if and when we are satisfied that the lost or mutilated Ticket has not been used before the expiry of its validity. If, upon finding the original Ticket before the expiry of its validity, you surrender it to us, the foregoing refund will be processed at that time.
3.1.8 A Ticket is valuable and you should take appropriate measures to
safeguard it and ensure it is not lost or stolen.
3.2 Period of validity
3.2.1 Except as otherwise provided in the Ticket, in these Conditions of
Carriage, or in applicable Tariffs, (which may limit the validity of a Ticket, in which case the limitation will be shown on the Ticket), a Ticket is valid for:
(a) one year from the date of issue, or
(b) subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the Ticket.
3.2.2 If after having commenced your journey, you are prevented from
travelling within the period of validity of the Ticket by reason of illness, we may extend the period of validity of your Ticket until the date when you become fit to travel or until our first flight after such date, from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. Such illness must be attested by a medical certificate. When the flight Coupons remaining in the Ticket, or in the case of an Electronic Ticket; the Electronic Coupon, involve one or more Stopovers, the validity of such Ticket may be extended for not more than three months from the date shown on such certificate. If you are holding a special fare Ticket, the time limit for extension is maximum 7 days beyond the date when you become fit to travel.
In such circumstances, we will similarly extend the period of validity of Tickets of other members of your Immediate Family accompanying you.
3.2.3 In the event of death of a Passenger en route, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the validity.
In the event of a death in the Immediate Family of a Passenger who has commenced travel, the validity of the Passenger’s Tickets and those of his or her Immediate Family who are accompanying the Passenger may likewise be modified.
Any such extension of validity shall not be for a period longer than fortyfive (45) days from the date of the death.
3.3 Coupon sequence and use
3.3.1 The Ticket you have purchased is valid only for the transportation as shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. It forms an essential part of our contract with you. The Ticket will not be honoured and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket.
3.3.2 Should you wish to change any aspect of your transportation you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure, you must contact us as soon as practicable and we will use reasonable efforts to transport you to your next Stopover or final destination, without recalculation of the fare.
3.3.3 Should you change your transportation without our agreement, we will assess the correct price for your actual travel. You will have to pay any difference between the price you have paid and the total price applicable for your revised transportation. We will refund you the difference if the new price is lower but otherwise, your unused Coupons have no value.
3.3.4 Please be aware that while some types of changes will not result in a change of fare, others, such as changing the place of departure (for example if you do not fly the first segment) or reversing the direction you travel, may result in an increase in price. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee.
3.3.5 Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved. When a Ticket is originally issued without a reservation being specified, space may be later reserved subject to our Tariff and the availability of space on the flight requested.
3.3.6 Please be advised that in in the event you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations.
However, if you do advise us in advance, we will not cancel your subsequent flight reservations, but Article 3.3.4 will apply in this case.
3.3.7 Please be advised that in order to reduce overbookings, we will cancel one or more of your reservations if you have made more reservations to a destination than you have purchased Tickets to the said destination.
3.4 Name and address of carrier
Our name may be abbreviated to our Airline Designator Code, or otherwise, in the Ticket. Our address shall be deemed to be the airport of departure shown opposite the first abbreviation of our name in the carrier box in the Ticket, or in the case of an
Electronic Ticket, as indicated for our first flight segment in the Itinerary/Receipt.
Article 4: Fares, taxes, fees and charges
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals unless otherwise expressly stated. Unless otherwise agreed your fare will be calculated in accordance with our Tariff in effect on the date you make the reservation of your Ticket for travel on the specific dates and itinerary shown on it. Should you change your itinerary or dates of travel, this may impact the fare to be paid.
4.2 Taxes, fees and charges
4.2.1 Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport, shall be payable by you. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of Ticket issuance. If there is an increase in a tax, fee or charge shown on the Ticket you will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed even after Ticket issuance, you will be obliged to pay it.
Fares, taxes, fees and charges are payable in the currency of the country in which the Ticket is issued, unless another currency is indicated by us or our Authorised Agent, at or before the time payment is made (for example, because of the nonconvertibility of the local currency). We may at our discretion accept payment in another currency.
Article 5: Reservations
5.1 Reservation requirements
5.1.1 We or our Authorised Agent will record your reservation(s). Upon request we will provide you with written confirmation of your reservation(s).
5.1.2 Certain fares have conditions which limit or exclude your right to change or cancel reservations or to request a refund.
5.2 Ticketing time limits
If you have not paid for the Ticket prior to the specified ticketing time limit, as advised by us or our Authorised Agents, we may cancel your reservation.
5.3 Personal data
You recognise that personal data has been given to us for the purposes of: making a reservation, purchasing a Ticket, obtaining ancillary services such as for instance hotel reservation and car rental, developing and providing services such as for instance special facilities for people with reduced mobility, special meals and the fulfilment of other special wishes which our passengers may request, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with your travel. For these purposes, you authorise us to retain and use such data and to transmit it to our own offices, Authorised Agents, government agencies, other Carriers or the providers of the abovementioned services. Your personal data will not be used for marketing activities without your prior permission.
We will endeavour to honour advance seating requests, however, we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.
5.5 Reconfirmation of reservations
5.5.1 Onward or return reservations may be subject to the requirement to reconfirm the reservations within specified time limits. We will advise you when we require reconfirmation, and how and where it should be done. If it is required and you fail to reconfirm, we may cancel your onward or return reservations. However, if you advise us that you still wish to travel, and there is space on the flight, we will reinstate your reservations and transport you. If there is no space on the flight we will use reasonable efforts to transport you to your next or final destination.
5.5.2 You should check the reconfirmation requirements of any other Carriers involved in your journey with them. Where it is required, you must reconfirm with the Carrier whose Code appears for the particular flight in question on the Ticket.
Article 6: Check in and boarding
6.1.1 Checkin Deadlines may vary from airport to airport and you must inform yourself about these Checkin Deadlines and honour them. You must allow yourself ample time to comply with the Checkin Deadlines indicated. We reserve the right to cancel your reservation if you do not comply with the Checkin Deadlines indicated. You must have completed the checkin process no later than the Checkin Deadlines indicated.
6.1.2 We or our Authorised Agents will advise you of the Checkin Deadline for your first flight with us. For any subsequent flights in your journey, you should inform yourself of the Checkin Deadlines. Checkin Deadlines for our flights may be obtained from us, or our Authorised Agents.
6.1.3 You must be present at the boarding gate not later than the time specified by us, or our Authorised Agents when you checkin.
6.1.4 We may cancel the space reserved for you if you fail to arrive at the boarding gate in time.
6.1.5 We will not be liable to you for any loss or expense due to your failure to comply with the provisions of this Article unless we have been negligent.
Article 7: Refusal and limitation of carriage
7.1 Right to refuse carriage
In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice, carry you on our flights. We may also refuse to carry you or your Baggage if one or more of the following have occurred or we reasonably believe may occur:
7.1.1 such action is necessary in order to comply with any applicable laws, regulations, or orders;
7.1.2 the Carriage of you or your Baggage may endanger or affect the safety, health or materially affect the comfort of other Passengers or crew;
7.1.3 your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;
7.1.4 you have committed misconduct on a previous flight, and we have reason to believe that such conduct may be repeated;
7.1.5 you have refused to submit to a security check;
7.1.6 you have not paid the applicable fare, taxes, fees or charges;
7.1.7 you do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew when so requested; or if we by any other means have reason to believe, that you will not be permitted to enter the country of your destination or any other country through which you may be in transit;
7.1.8 you present a Ticket that has been acquired unlawfully, has been purchased from an entity other than us or our Authorised Agents, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are the person named in the Ticket;
7.1.9 you have failed to comply with the requirements set forth in Article 3.3 above concerning coupon sequence and use, or you present a Ticket which has been issued or altered in any way, other than by us or our Authorised Agents, or the Ticket is mutilated;
7.1.10 you fail to observe our instructions with respect to safety or security.
7.2 Special assistance
7.2.1 Acceptance for Carriage of unaccompanied children, incapacitated persons, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangement with us unless otherwise required under applicable laws, regulations or orders. Passengers with disabilities who have advised us of any special requirements they may have at the time of ticketing and been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements.
7.2.2 Special assistance will be performed in accordance with our rules and regulations governing such assistance, which may be obtained from us, or our Authorised Agents.
7.2.3 We will not accept an UM for Carriage if we, at the time of checkin, have reason to believe that we might fail to stop at the destination due to weather conditions or any other reason due to exceptional circumstances.
Article 8: Baggage
8.1 Free baggage allowance
You may carry some Baggage free of charge, subject to our Regulations and limitations which are available upon request from us or our Authorised Agents.
8.2 Excess baggage
You will be required to pay a charge for Carriage of Baggage in excess of the free
Baggage allowance. Information and rates are available from us upon request.
8.3 Items unacceptable as baggage
8.3.1 You must not include in your Baggage:
18.104.22.168 Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations (further information is available from us on request):
22.214.171.124 items, the Carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to;
126.96.36.199 live animals, except as provided for in Article 8.9;
188.8.131.52 items which are reasonable considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available on request.
8.3.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited from Carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as specified in Article 184.108.40.206.
8.3.3 Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage, at our discretion, but will not be permitted in the cabin of the aircraft.
8.3.4 You must not include in Checked Baggage fragile, perishable items or items having a special value, such as, but not limited to: money, keys, prescribed medicines, glasses/sunglasses, cameras, jewellery, precious metals, computers, personal electronic devices, cellular telephones, musical instruments, negotiable papers, securities or other valuables, business documents, passports and other identification documents, or samples.
8.3.5 If, despite being prohibited, any items referred to in Articles 8.3.1, 8.3.2 and 8.3.4 are included in your Baggage, we shall not be responsible for any loss or damage to such items.
8.4 Right to refuse carriage
8.4.1 Subject to Articles 8.3.2 and 8.3.3 , we will refuse to carry as Baggage the items described in 8.3, and we may refuse further carriage of any such items upon discovery.
8.4.2 We may refuse to carry as Baggage any item reasonably considered by
us to be unsuitable for Carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other Passengers. Information about unacceptable items is available upon request.
8.4.3 We may refuse to accept Baggage for Carriage unless it is in our reasonable opinion properly and securely packed in suitable containers. Information about packing and container unacceptable to us is available upon request.
8.4.4 Unless advance arrangements for its Carriage have been made with us, we may carry your Baggage, which is in excess of the applicable free allowance, on later flights without any compensation to you for such delay.
8.5 Right of search
For reasons of safety and security, we may request that you permit a search and scan of your person and a search, scan or xray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in Article 8.3.1 or any firearms, ammunition or weapons, which have not been presented to us in accordance with Articles 8.3.2 or 8.3.3. If you are unwilling to comply with such request we may refuse to carry you and your Baggage. In the event a search or scan causes damage to you, or an xray or scan causes damage to your Baggage, we shall not be liable for such damage unless due to our fault or negligence.
8.6 Checked baggage
8.6.1 Upon delivery to us of your Baggage which you wish to checkin, we will take custody of and issue a Baggage Identification Tag for each piece of your Checked Baggage.
8.6.2 Checked Baggage must have your name and address affixed to it.
8.6.3 Checked Baggage will, whenever possible, be carried on the same
aircraft as you, unless we decide for safety, security or operational reasons to carry your Checked Baggage on an alternative flight. If your Checked Baggage has complied with the provisions of this Article 8 and is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance. If your Checked Baggage is delayed, the provisions of Article 15.4 will apply.
8.7 Cabin baggage
8.7.1 Baggage that you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your Baggage cannot be stored in this manner, or is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage. We have specified maximum dimensions and weight for Baggage that you carry on to our aircraft. Upon request this information is available from us or our Authorised Agents. If another Carrier is operating your flight other conditions may apply. Information regarding these conditions is available from the Operating Carrier upon request. If requested we will assist you in obtaining these conditions.
8.7.2 Objects not suitable for Carriage in the cargo compartment, and which do not meet the requirements in Article 8.7.1 above, will only be accepted for Carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You may have to pay a separate charge for this service.
8.8 Collection and delivery of checked baggage
8.8.1 Subject to Article 8.6.3, you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should you not collect it within a reasonable time, we may charge you a storage fee. Should your Checked Baggage not be claimed within three (3) months of the time it is made available, we may dispose of it without any liability to you.
8.8.2 Only the bearer of the Baggage Check and Baggage Identification Tag, is entitled to delivery of the Checked Baggage.
8.8.3 If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes proof to our satisfaction his or her right to the Baggage.
8.9.1 If we agree to carry animals they will be carried subject to the following conditions:
8.9.2 Unless you ensure that animals such as dogs, cats, household birds and other pets are properly crated and accompanied by valid health and vaccination certificate, entry permits, and other documents required by countries of entry or transit, they will not be accepted for Carriage. Such Carriage may be subject to additional conditions specified by us, which are available on request.
8.9.3 If accepted as Baggage, the animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute excess baggage, for which you will be obliged to pay the applicable rate.
8.9.4 Guide dogs together with containers and food accompanying Passengers
with disabilities will be carried free of charge in addition to the normal free Baggage allowance, subject to our Regulations, which are available on request.
8.9.5 Where Carriage is not subject to the liability rules of the Convention, we are not responsible for injury to or loss, sickness or death of an animal which we have agreed to carry unless we have been negligent.
8.9.6 We will have no liability in respect of any such animal not having all the necessary exit and entry permits, health certificate and other documents with respect to the animal’s entry into or passage through any country, state or territory and the person carrying the animal must reimburse us for any fines, costs, losses or liabilities imposed or incurred on us as a result.
Article 9: Schedules, delays, cancellation of flights, closing down of routes, denied boarding and downgrading
9.1.1 The flight times shown in timetables may change between the date of publication and the date you actually travel.
9.1.2 Before we accept your booking, we or our Authorised Agents will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket. It is possible we may need to change the scheduled flight time subsequent to issuance of your Ticket. If you provide us with contact information, we will endeavour to notify you of any such changes. If, after you make your reservation, we make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternate flight on us which is acceptable to you, you will be entitled to a refund in accordance with Article 10.2 and the provisions of Article 15.4 will apply.
9.2 Cancellation of flights and closing down of routes
9.2.1 Except as otherwise provided by the Convention, if we cancel a flight or close down a route on which you hold a confirmed reservation, we shall, at your option, either:
220.127.116.11 Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket until our first flight on which space is available; or
18.104.22.168 within a reasonable period of time reroute you to the destination shown on your Ticket by our own services or, at our discretion, by those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference; or
22.214.171.124 make a refund in accordance with the provisions of Article 10.2 and if required by applicable laws a return flight at the earliest opportunity to your first point of departure.
9.2.2 If you choose the options outlined in Article 126.96.36.199 through 188.8.131.52 we shall provide you with assistance (e.g.phone calls, refreshments and accomodation) in reasonable relation to the waiting time caused by the cancellation.
9.2.3 If you are not notified of a cancellation or the closing down of a route in due time and if the cancellation or the closing down of a route is not caused by Extraordinary Circumstances and/or could have been avoided if all reasonable measures have been taken, you will be entitled to compensation in accordance with applicable laws.
9.2.4. The liability provisions in Article 15.4 also apply to events described in Article 9.2.
9.2.5 Upon the cancellation of a flight and the closing down of a route, except as otherwise provided by the Convention or applicable laws, the options outlined in Article 184.108.40.206 through Article 9.2.4 are the sole and exclusive remedies available to you and we shall have no further liability to you.
9.3 Long delays
9.3.1 We will take all necessary measures to avoid delay in carrying you and your Baggage. In the exercise of these measures, and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative Carrier and/or aircraft.
9.3.2 Subject to the flight distance and expected delay, if we face a delay we shall provide you with assistance in reasonable relation to the waiting time, provided that the provision of such assistance will not result in a further delay of the flight.
9.3.3 If as a result of the delay, your departure will be more than 5 hours delayed, and if required by applicable laws, you will be entitled to a refund in accordance
with the provisions of Article 10.2 and, if relevant, a return flight at the earliest opportunity to your first point of departure.
9.3.4 The liability provisions in Article 15.4 also apply to events described in Article 9.3.
9.4 Other irregularities
9.4.1 Except as otherwise provided by the Convention, if we fail to stop at your destination or Stopover destination, cause you to miss a connecting flight on which you hold a confirmed reservation or make a substitution of the operating Carrier which has not previously been disclosed and which is not acceptable to you, we shall, at your option, either:
220.127.116.11 Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket until our first flight on which space is available, or
18.104.22.168 within a reasonable period of time reroute you to the destination shown on your Ticket by our own services, or, at our discretion, by those of another Carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference, or
22.214.171.124 make a refund in accordance with the provisions of Article 10.2.
9.4.2 The liability provisions in Article 15.4 also apply to events described in Article 9.4.
9.4.3 Upon the occurrence of any of the events set out in Article 9.4.1, except as otherwise provided by the Convention or applicable laws, the options outlined in Article 126.96.36.199 through 9.4.2 are the sole and exclusive remedies available to you and we shall have no further liability to you.
9.5 Denied boarding and downgrading
9.5.1 In order to accommodate as many Passengers as possible, and based upon the experience that a number of travellers do not show up for the flight on which they hold a reservation, we may confirm space above the capacity of the aircraft (also referred to as "overbooking"). We, and most other airlines, operate compensation schemes for Passengers with confirmed reservations who are unjustifiably denied boarding or downgraded because of the nonavailability of seats. We make every effort to provide seats for which confirmed reservations have been made. When selecting Passengers for rebooking or downgrading, we will first seek for volunteers who are prepared to stand down from their reservation, subject to any security and/or operational constraints at the airport concerned.
9.5.2 If we are unable to provide previously confirmed space, we shall compensate those Passengers denied boarding and downgraded in accordance with applicable law and our denied boarding and downgrading compensation policy. Details concerning our compensation policy are available from us.
9.5.3 If you are holding a confirmed reservation on a certain flight and you are denied boarding or downgraded solely because of overbooking, you will qualify for denied boarding or downgrading compensation as the case may be in accordance with applicable government regulations and/or our Regulations.
9.5.4 In case of denied boarding, we will in addition to denied boarding compensation cover reasonable costs for meals and overnight accommodation up to the next possible departure.
Article 10: Refunds
10.1 Person to whom refund will be made
10.1.1 We will refund a Ticket or any unused portion of it, in accordance with the applicable fare rules or Tariff, as follows:
10.1.2 Except as otherwise provided in this Article, we shall be entitled to make refund either to the person named in the Ticket or, to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment.
10.1.3 If a Ticket has been paid for by a person other than the Passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket.
10.1.4 Except in the case of lost Ticket, refunds will only be made on surrender to us of the Ticket and all unused Flight Coupons.
10.2 Involuntary refunds
10.2.1 If you are entitled to a refund in accordance with Article 9, the amount of the refund shall be:
10.2.1.1 If no portion of the Ticket has been used, an amount equal to the fare paid;
10.2.1.2 if a portion of the Ticket has been used, the refund will be calculated in accordance with applicable laws and will not be less than the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used.
10.3 Voluntary refunds
10.3.1.1 if no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation fees;
10.3.1.2 if a portion of the Ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or cancellation fees.
10.4 Refund on lost ticket
10.4.1 If you lose your Ticket or portion of it, upon payment of a reasonable administration fee, refund will be made as soon as practicable after the expiry of the validity period of the Ticket, on condition:
10.4.1.1 that the lost Ticket, or portion of it, has not been used, previously refunded or replaced, except where the use, refund or replacement by or to a third party resulted from our own negligence, and that the person to whom the refund is made undertakes, in such form as may be prescribed by us, to repay to us the amount refunded in the event of fraud and/or to the extent that the lost Ticket or portion of it is used by a third party (except where any fraud or use by a third party resulted from our own negligence).
10.4.2 If we, or our Authorised Agents lose the Ticket or portion of it, the loss shall be our responsibility.
10.5 Right to refuse refund
10.5.1 We may refuse a refund where application is made after the expiry of the validity of the Ticket.
10.5.2 We may refuse a refund on a Ticket, which has been presented to us or to Government officials as evidence of intention to depart from that country, unless you establish to our satisfaction that you have permission to remain in the country or that you will depart from that country by another Carrier or another means of transport.
All refunds will be subject to government laws, rules and regulations or orders of the country in which the Ticket was originally purchased and of the country in which the refund is being made. Subject to the foregoing provision, refunds will normally be made in the same manner and the same currency in which the Ticket was paid for, but may be made in another currency at our reasonable discretion.
10.7 By whom will the ticket be refundable
Voluntary refunds will be made only by the Carrier which originally issued the Ticket or by its Authorised Agents.
Article 11: conduct aboard aircraft
If in our reasonable opinion you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.
11.2 Electronic devices
For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkietalkies. Operation of hearing aids and heart pacemakers is permitted.
Article 12: Arrangements for additional services
If we make arrangements for you with any third party to provide any services other than
Carriage by air, or if we issue a ticket or voucher relating to transportation or services (other than Carriage by air) provided by a third party (such as car rentals and hotel reservations), in doing so we act only as your agent. The terms and conditions of the third party service provider will apply. We shall have no liability to you for such arrangements or for any act or omission in the provision of such additional services or failure to provide such additional services, except for liability for negligence on our part in making such arrangements and such liability for us shall be subject to and limited by the provisions of Article 15.
12.2 Surface transportation
If we are also providing surface transportation to you, other conditions may apply to the surface transportation.
Article 13: Administrative formalities
13.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.
13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
13.2 Travel documents
Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.
13.3 Refusal of entry
If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.
13.4 Passenger responsible for fines, detention costs, etc.
If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand any amount so paid or expenditure so incurred unless the expenditure is incurred through our negligence. We may apply towards such payment or expenditure the value of any unused Carriage on your Ticket, or any of your funds in our possession.
13.5 Customs inspection
If required, you shall attend inspection of your Baggage, by customs or other
Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.
13.6 Security inspection
You shall submit to any security checks by Government, airport officials, other Carriers or by us.
Article 14: Successive carriers
Carriage to be performed by us and other Carriers under one Ticket, or a Conjunction Ticket, is regarded as a single operation for the purposes of the Convention. However, your attention is drawn to Article 15.1.2(b).
Article 15: Liability
The liability of each Carrier involved in your journey will be determined by the Carrier's own Conditions of Carriage.
If we issue a Ticket or if we check Baggage for Carriage on another Carrier, we do so only as an agent for the other Carrier, and we carry no liability for this Carriage.
Our liability provisions are as follows:
15.1.1 Unless otherwise stated herein, Carriage hereunder is subject to the provisions relating to the liability established by the Convention, even where such Carriage is not international Carriage to which the Convention mandatory applies.
15.1.2(a) Any liability we have for Damage will be reduced by any negligence on your part, which causes or contributes to the Damage in accordance with applicable law.
15.1.2(b) We will be liable only for Damage occurring during Carriage on flights or flight segments where our Airline Designator Code appears in the carrier box of the Ticket for that flight or flight segment and/or the flight or flight segment is operated by us. If another Carrier is operating the flight, you have the right to address a complaint or to make a claim for damages against either us or the other Carrier. With respect to Checked Baggage you may make a claim against the first or the last Carrier.
15.1.2 (c) We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same.
15.1.2(d) We shall be liable to you only for recoverable compensatory Damages for proven losses and costs in accordance with the Convention.
15.1.2(e) We are not responsible for any illness, injury or disability, including death, attributable to your age, mental or physical condition or for the aggravation of such condition.
15.1.2(f) Our liability is subject to your provision of relevant documentation, including, where applicable, documented proof of purchase, including date and price of purchase. In case of liability for Baggage, depreciation will be deducted.
15.1.2(g) The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to our Authorised Agents, servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such Authorised Agents, servants, employees and representatives shall not exceed the amount of our own liability, if any.
15.1.2(h) Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly stated.
15.2.1 We will not be liable for Damage to Cabin Baggage unless such Damage is caused by our negligence.
15.2.2 Except in the case of an act or omission done with intent to cause Damage or recklessly and with knowledge that Damage would probably result, our liability in the case of Damage to Baggage shall be limited to 1131 SDR per passenger.
15.2.3 If the value of your Checked Baggage is greater than our maximum liability you should inform us at check in or ensure that the Checked Baggage is fully insured prior to travel.
15.2.4 Unless we have been negligent, we are not liable for any Damage caused by your Baggage, and you shall be responsible for any Damage caused by your Baggage to other persons or property, including our property.
15.2.5 We shall have no liability whatsoever for Damage to articles not permitted to be contained in Checked Baggage under Article 8.3, including fragile, perishable items or items having a special value, such as, but not limited to: money, keys, prescribed medicines, glasses/sunglasses, cameras, jewellery, precious petals, computers, personal electronic devices, cellular telephones, musical instruments, negotiable papers, securities or other valuables, business documents, passports and other identification documents, or samples.
15.2.6 We shall have no liability whatsoever for cosmetic and/or superficial damage caused to Baggage as a result of normal wear and tear during the course of Carriage.
15.3 Personal injury
15.3.1 Except as mentioned in article 15.3.2 our liability in case of death or injury of Passengers shall not be subject to any financial limit, be it defined by law, Convention or otherwise.
15.3.2 In case of death or injury of Passengers we will not be liable for Damages in excess of 113 100 SDR per Passenger where we can prove that the Damage was not due to the negligence or other wrongful act or omission by us or our servants or agents; or such Damage was solely due to the negligence or other wrongful act or omission of a third party.
15.3.3 Article 15.3.1 and 15.3.2 hereof shall not be applicable in respect of claims made by public social insurance or similar bodies however asserted. We will compensate you or your dependants for recoverable compensatory Damages in excess of payments received from any public social insurance or similar body.
15.3.4 Nothing herein shall be deemed to affect our rights with regards to any claim brought by, on behalf of, or in respect of any person who has wilfully caused Damage, which resulted in your death, wounding or other bodily injury.
15.3.5 Except as otherwise provided in Article 15.3.1 and 15.3.2 hereof, we reserve all defences available under the Convention or any other applicable law with respect to claims regarding death and injury of passengers. With respect to third parties, we also reserve all rights of recourse against any other person, including without limitation, rights of contribution and indemnity.
15.3.6 We shall without delay, and in any event not later than fiteen (15) days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered.
Without prejudice to the above, an advance payment shall not be less than the equivalent in Euro of 16.000 SDR per passenger in the event of death.
An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of our liability, but is not returnable, except:
(i) in cases where we prove that the Damage was caused by, or contributed to by the negligence of the injured or deceased Passenger, or
(ii) in circumstances where it is subsequently proved that the person who received the advance payment caused, or contributed to the Damage by negligence or was not the person entitled to compensation.
15.3.7 We have at any time sufficient liability insurance (Passenger / third party) to meet any lawful requirement.
15.4.1 If we have caused a delay for you and/or your Checked Baggage in the Carriage by air, we will only be liable for Damage occasioned by the delay, if we and our servants and agents (such as for instance contracted caterers and ground handling agents) have not taken all measures that could reasonably be required to avoid the Damage. If it was impossible for us or our servants and agents to take such measures, we will not be liable for Damage caused by delay. If we are liable for Damage caused by delay, our liability for such Damage is limited as follows:
188.8.131.52 For Damage caused by delay in the Carriage of passengers our liability is limited to 4.694 SDR for each Passenger.
184.108.40.206 For Damage caused by delay in the Carriage of Baggage, our liability is limited to 1.131 SDR for each Passenger.
Article 16: Alterations
Our Conditions may only be modified in writing by us.
Article 17: Time limitation on claims and actions
17.1 Time limitation of actions - baggage
Acceptance of Baggage by the bearer of the Baggage Check without complaint is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the Contract of Carriage, unless you prove otherwise
If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest within seven (7) days of receipt of the Baggage. If you wish to file a claim or an action regarding delay of checked Baggage, you must notify us within 21 (twentyone) days from the date the Baggage has been placed at your disposal. Every such notification must be made in writing.
17.2 Time limitation of actions - Irregularities
A claim for financial compensation must be submitted directly to Widerøe, in writing, without any delay from the moment you become aware of the incident. If failed to do so, your right to submit the claim to Widerøe is not valid, and the claim will be rejected as too late put forward. This means that if no extraordinary circumstances occur to prolong the deadline, a claim made later than two (2) months after the end of the flight will be rejected as too late.
If the claim is rejected by Widerøe, regardless of the basis, you must take legal actions within one (1) year after the flight disruption. If failed to do so the claim will be considered as too late put forward.
The parties have, with this notice, agreed to a shorter time limit than the laws of parental law, ref. The Norwegian Civil Aviation Act § 10-29 and the Obligation Act § 2. One year's deadline is absolute and does not complement the other articles of the Obligation Act.
17.3 EU261 Compensation Claims
This Article applies to claims for compensation under EU Regulation 261/2004.
17.3.1 Passengers must submit claims directly to Widerøes Flyveselskap AS and allow Widerøes Flyveselskap AS 28 days or such time as prescribed by applicable law (whichever is the lesser) to respond directly to them before engaging third parties to claim on their behalf. Claims may be submitted
17.3.2 Widerøes Flyveselskap AS will not process claims submitted by a third party if the passenger concerned has not submitted the claim directly to Widerøes Flyveselskap AS and allowed Widerøes Flyveselskap AS time to respond, in accordance with Article 17.3.1 above.
17.3.3 Articles 17.3.1 and 17.3.2 above will not apply to passengers who do not have the capacity to submit claims themselves. The legal guardian of a passenger who lacks capacity may submit a claim to Widerøes Flyveselskap AS on their behalf. Widerøes Flyveselskap AS may request evidence that the legal guardian has authority to submit a claim on the passenger’s behalf.
17.3.4 A passenger may submit a claim to Widerøes Flyveselskap AS on behalf of other passengers on the same booking. Widerøes Flyveselskap AS may request evidence that the passenger has the consent of other passengers on the booking to submit a claim on their behalf.
17.3.5 In any event, save for Article 17.3.3 and 17.3.4 above, Widerøes Flyveselskap AS will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on behalf of the passenger.
17.3.6 Passengers are not prohibited by this clause from consulting legal or other third party advisers before submitting their claim directly to Widerøes Flyveselskap AS.
17.3.7 In accordance with Widerøes Flyveselskap AS's procedures, any payment or refund will be made to the payment card used to make the booking or to the bank account of a passenger on the booking. Widerøes Flyveselskap AS may request evidence that the bank account is held by the passenger concerned.
Article 18: Other conditions
Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us related to operational safety, punctuality and Passenger convenience. These regulations and conditions as varied from time to time are important. They concern among other things; the carriage of unaccompanied minors, disabled passengers, pregnant women, sick Passengers, restrictions on use of electronic devices and items, transportation of certain dangerous articles and prohibition against smoking and prohibition against consumption of alcoholic beverages onboard which have not been served/sold by our cabin crew.
Regulations and our conditions concerning these matters are available from us upon request.
Article 19: Interpretation
The title of each Article in these Conditions of Carriage is for convenience only and is not to be used for interpretation of the text
Bodø, 11 March 2019