Special assistance

 

All our passengers have different needs. In order to offer you the best possible help, we require information about your needs at least 48 hours prior to departure.

WE ARE HERE TO HELP

Widerøe offers persons with disability and mobility needs services in accordance with Regulation (EC) 1107/2006.

 

If you book your flight less than 48 hours prior to departure, we will try to help as best we can. Unfortunately, we cannot guarantee that we are able to meet all your needs. 

 

Read more about how we can help you below.

Booking

If you book online, use the field "Passenger with special assistance" to inform us of your requirements.

If you booked your ticket somewhere else, please contact us by e-mail or chat. 

Passengers can take a wheelchair and other special assistance equipment needed in everyday life free of charge. We need to know if the passenger has a manual or electric wheelchair, the size (height x width x length), weight and type of battery. If a battery-powered device is brought along, we need to check that it has been approved for air transport, and does not belong to the category dangerous goods. The confirmation email for the flight is an acceptance for the wheelchair request as well. Wheelchair assistance is divided into three categories:

 

WCHR (Ramp):

The passenger can walk up/downstairs and into the plane. Assistance is required to/from the gate.

 

WCHS (steps):

The passenger can walk to the seat itself. Assistance is needed until the airplane, and you have to be carried up / downstairs.

 

WCHC (Cabin seat):

The passenger is completely immobile. Assistance is required until the aircraft seat. To meet safety regulations, both for the passenger and our staff, the size of the wheelchair must not exceed the width of 43 cm and the passenger can't weigh more than 120 kilos. If the passenger's weight is between 90 and 120 kilos, we need to be notified to ensure airport personnel is prepared.

The confirmation email for the flight is an acceptance for the assistance request as well.

Do you need to travel with an assistant?

Passengers will need to travel with an assistant if they require help to do any of the following:

  • Unfasten seat belt
  • Retrieve and fit life vest
  • Get to the emergency exit
  • Put on an oxygen mask
  • Understand safety announcements and instructions in case of an emergency medical assistance
Passengers will also need to travel with an assistant if:
  • They require medical assistance or help during total visits.
  • They have a mental or developmental disability requiring assistance.

Requirements - assistant

An accompanying passenger acting as an assistant needs to fulfill the following requirements:

  • Be at least 18 years old and sit next to the passenger.
  • Physically and mentally adapted to evacuate the passenger during an emergency.
  • Not acting as an assistant for any other passenger on the same flight.
  • Be able to assist the passenger on board with unfastening the seat belt, retrieving and fitting the life jacket, assisting the emergency exit and putting on an oxygen mask.

Please be aware than other requirements may apply when traveling in combination with other airlines.

Seat reservations

If you require special assistance, contact us and we will help you to reserve a suitable seat to meet your needs.  Please inform us if you are traveling with an accompanying passenger or need an extra seat onboard.  Passengers flying with reduced mobility cannot sit at an emergency exit.

 

Special seats

Widerøe does not allow the use of any special children's seats on board. The exception is an infant car seat for children up to the age of 2 years. The car seat must be certified and labeled, and a separate seat must be booked despite the child being below the age of 2 years old.

 

Special seat belts (harnesses)

Widerøe allows the following two types of special seat belts/harnesses for children:

If you need/want a special harness, you have to bring this yourself. The guardian/parent is responsible for the usage of the harness and have to inform our crew regarding how the buckle/harness works. Please contact check-in personal when you arrive at the airport if you wish to use a special harness.

 

If you are allergic to animals, please make a note of this when booking your flight. Enter information in the "Special assistance" so that we can check if an animal is booked on your aircraft. If an animal is already booked, we give you the opportunity to book another flight. Your card will not be charged until your request has been confirmed. If you have informed about the allergy and we have confirmed your booking, animals will not be booked on your flight.  


 

Medial clearance

Flying might cause stress to the body. For some conditions, we require confirmation that you are fit to fly. Please bring medical clearance if you:

  • Have an existing unstable medical condition
  • Need additional oxygen or use of medical equipment on board (read more below)
  • Are at a late stage of your pregnancy

If you are deemed too sick to travel at check-in or at the gate, you may be denied entry to the aircraft.

 

Oxygen

If you know you need oxygen on board, you must bring your own. You need to book 48 hours in advance, this should be specified under the box "Other special requests" in the booking.

  • Liquid oxygen is strictly prohibited onboard aircraft.
  • Each passenger may bring more than one cylinder as long as they conform to the normal cabin baggage requirements (55 x 40 x 20 cm)
  • Each cylinder must not exceed 5 kg gross weight and maximum pressure is 200 bars
  • Oxygen on board is free of charge and is not included in the free baggage allowance.

Please inform our gate personnel and cabin crew that you are traveling with oxygen.

Service dogs can be transported in the cabin free of charge. this includes:

  • Seeing-eye dog, hearing aid dog
  • Dog trained to assist physically impaired persons (with reduced mobility) in their daily life
  • Sniffer dogs belonging to the police, military or customs, trained to find explosives, narcotics or acting as a rescue dog

Read more about traveling with pets.

If you are pregnant and your general condition is good, you can travel during pregnancy without restrictions up to 4 weeks before the baby is due. We advise you to check your insurance company's rules as they may have other requirements.

2-4 weeks prior to due date

Traveling two to four weeks prior to the due date a medical certificate from your doctor is required. The certificate must include: The passenger's name, reservation number, name and telephone number of the treating physician, physician's signature, due date and how many weeks you are into the pregnancy. The flight can not exceed four hours. 

Less than 2 weeks prior to the due date

With less than two weeks prior to due date, pregnant passengers are not accepted.

The following exceptions apply

Pregnant women up to and including the 39th week of pregnancy (one week before term) may fly without a companion provided that a medical certificate* from the day before or the same day can be presented.

This applies to pregnant women who are to give birth to one (1) child. For pregnant women who are to give birth to two (2) or more children, there are stricter restrictions.

This applies to direct flights with a flight time of less than 60 minutes: 

  • Alta - Hammerfest
  • Alta - Tromsø
  • Andenes - Bodø
  • Evenes - Bodø
  • Evenes - Tromsø
  • Hammerfest - Tromsø
  • Leknes - Bodø
  • Mo i Rana - Bodø
  • Røst - Bodø
  • Sandnessjøen - Bodø
  • Stokmarknes - Bodø
  • Svolvær - Bodø

* The medical certificate must include: The passenger's name, reservation number, name and telephone number of the treating physician, physician's signature, due date and how many weeks you are into the pregnancy.